Referral Intake Coordinator (RIC)
OVERVIEW
The Referral Intake Coordinator (RIC) is responsible for all incoming Vented and Non-Vented Referrals called into STA from our Donor Service Area. They will collect the appropriate level of medical information to aide in donor eligibility evaluation for organ or tissue donation and distribute the chart to the appropriate specialization for follow up.
EDUCATION AND WORK EXPERIENCE QUALIFICATIONS:
Current Texas credential as an EMT-B or LVN, or completion of an accredited clinical healthcare program resulting in a certification, registry, licensure, or equivalent work experience.
Prior referral screening and call center experience preferred.
Detail-oriented and able to provide accuracy in concurrent electronic documentation.
Proficiency with MS Office electronic medical records and use of a telephone system. Multi-line or VOIP telephony experience preferred.
Must have the ability to work with all levels of personnel in several healthcare settings and able to work within the guidelines of various institutions.
Must be able to simultaneously perform multiple complex processes and prioritize tasks to optimize workflow to ensure compliance with established policies and timelines.
Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly.
Ability to work both independently and as part of a team required.
Ability to travel in light and commercial aircraft or drive his/her personal auto to meet all job duties and responsibilities.
Current Driver’s license required.
ESSENTIAL JOB FUNCTIONS:
Responds to all incoming calls/emails to triage referrals for organ/tissue donor evaluation.
Evaluates initial potential tissue donors in accordance with STA, AATB, and tissue processor criteria, to provide tissue that is safe for transplantation.
Evaluates initial potential organ donors in accordance with STA and OPTN criteria, to provide organs that are safe for transplantation.
Proficient in documentation in the electronic donor record.
Communicates and provides critical medical screening information to other STA departments, processors, and agencies, as appropriate.
Actively seeks information pertinent to current donation and transplantation issues.
Performs data entry corrections as required and notified by Quality Systems in accordance with established timelines.
Demonstrates proficiency with STA systems to include, but not limited to: iTransplant, Q-Pulse, MS Office, and telephonic platforms.
Performs other duties as assigned.