Family Care Development Specialist

Summary

At STA, we believe our superpower is our people. It is no accident that our values are rooted in saving lives through organ and tissue donation. This role is focused on growing, looking for a different way to drive our mission, and sustaining the best Organ Procurement Organization in the country. Success factors for this role include understanding how to collaborate to create and develop a world-class training program through standard work, skill mastery, and a multi-method approach to skill acquisition. The specialist will identify, provide, and encourage development opportunities and ensure staff remain compliant with policies and procedures. The specialist will lead all staff training experiences and impact their and the team’s success while fostering a supportive and enriching continuous learning environment.

Essential Job Functions and Responsibilities

• The family care development specialist is responsible for Collaborative Partnerships

  • Consults, advises, and coordinates with other individuals, groups, and departments concerning education and learning

  • Collaborates with leadership team members to create and/or revise staff training plans as determined by process, policy, or regulatory changes

  • Debriefs with department leaders to determine learning gaps, opportunities, and progress against independent practice

  • Works with leadership team members to increase and monitor authorization rates of organ and tissue donation by offering therapeutic interactions and interventions to staff as they support the families of potential donors

• Education

  • Maintains current knowledge of educational and training requirements and best practices for approach staff

  • Effectively and professionally train all approach staff according to an established department training plan

  • Utilizes adult-based learning principles, including but not limited to lectures, group discussions, and simulation for the authorization training program

  • Strength in breaking apart highly technical concepts in a manner that new learners can understand

  • Develops, periodically evaluates, and delivers the curriculum used to train new approach staff

  • Design and develop simulation-based training to provide a psychologically safe space for a standardized learning experience, continuous quality improvement, and reduced training time

  • Develops and implements evaluation systems to monitor the quality of training delivery

  • Proactively identify and recommend improvements to processes and procedures

  • Knowledge of department quality assurance standards, processes, and procedures, including identifying and correcting errors

  • Assists in the development and design of a preceptor program, for qualified staff, to train and mentor staff

  • Observes and assists staff “on-site” at least once weekly to educate and assess mastery of job skills and core competencies

  • Mentors/coaches preceptors to address performance gaps through improvement goals under the guidance of leadership team members

• Orientation

  • Serves as subject matter expert on family support and offers the opportunity of organ and tissue donation to potential donor families

  • Coordinates all learning and development program functions and provides technical training and support for all aspects of approach staff.

  • Prepares and schedules baseline training for newly hired staff in collaboration with leadership team members to include defining department-specific curriculums, learning objectives, required job competencies, and training plans to be completed

  • Design and develop program content and determine training delivery mechanisms

  • Directs department baseline training programs to facilitate or engage subject matter experts, focused on key learning objectives that increase new hire efficiencies

  • Schedules and participates in new hire check-in sessions with staff and appropriate leadership team members, providing real-time feedback to ensure progress and mutually manage expectations

  • Documents training progress in the learning management system accurately and timely

  • Maintains baseline training tracking and documentation records for new hires and ongoing skills development in an accurate and timely manner

  • Administers assessments to determine learning gaps and program effectiveness

• Competency Management

  • Provides staff with continuous training and updates on department protocols, policies, and regulatory policies concerning Southwest Transplant Alliance processes, from receiving a referral to final updates to donor families

  • Collaborates with leadership team members to identify, define, and develop data-driven ongoing skills-based training, annual competency programs, Annual Requestor Training (ART), and learning objectives for staff

  • Collaborates with leadership team members to ensure all affected staff demonstrate acceptable levels of competency

  • Assists in developing and implementing competency evaluation tools that reflect an employee's performance standards for successfully completing the introductory period and annual assessments

• Work schedules may vary due to work duties and departmental needs

• Performs other related duties as required

Compliance

• OSHA CATEGORY DEFINITION: Category 2 - The incumbent in this position has the potential of occupational exposure. (If applicable)

• The incumbent will have access to confidential material and is required to use discretion with this information and comply with STA Confidentiality policy

Education, Experience, and Licensing Requirements

• Background in grief and bereavement or working with families in a medical setting or spiritual care in a healthcare setting is strongly preferred

• Background in grief and bereavement or working with families in a medical setting or spiritual care in a healthcare setting is strongly preferred

• Experience in trauma/critical care setting preferred

• Three years’ experience within an Organ Procurement Organization

• Three years of requestor experience preferred

• One year as a preceptor is required

• Grief Counselor Certification required or obtain within 12 months in this role

• Current Driver’s license required

• Bilingual Preferred

Qualifications and Skills

• Knowledge of simulation, eLearning technologies, MS Office, Word, Excel, and PowerPoint preferred

• Ability to communicate in Spanish (read, write, speak) is required

• Direct experience in a healthcare setting is strongly preferred

• Excellent communication skills are required.  Must be able to communicate effectively with all personnel levels and represent the organization publicly

• Ability to work both independently and as part of a team required

• Ability to cope with high levels of stress and able to handle a heavy workload

• Ability to travel in light and commercial aircraft or drive his/her personal auto in order to meet all job duties and responsibilities