Donor Services Specialist

Job Requirements:

  • Associates of Science degree preferred. Current Texas credential as an EMT-B or LVN, or completion of an accredited clinical healthcare program resulting in a certification, registry, licensure, or equivalent work experience required.

  • CTBS, CPTC, CPT, or CCTC current certification required.

  • Minimum2years’experienceinclinicalcallcenter,orequivalentclinicalorfamilyexperience preferred.

  • Must be able to type a minimum of 45 WPM and use a telephone system. Demonstrated proficiency with MS Office, Q-Pulse, and iTransplant is required.

  • Successful advancement through Donor Services Center (DSC) specialization career path including intermediate knowledge of cross-trained department.

  • Prior experience as a preceptor in a clinical setting required.

  • Must be able to simultaneously perform multiple complex processes and prioritize tasks to optimize workflow to ensure compliance with established policies and timelines.

  • Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly.

  • Detail-oriented and provide accuracy IN documentation.

  • Ability to work both independently and as part of a teamrequired.

  • Ability to cope with high levels of stress and able to handle a heavy workload.

  • Ability to travel in light and commercial aircraft or drive his/her personal auto to meet all job duties and responsibilities. Current Driver’s license required.

Essential Job Functions:

  • Actively monitors referral activity, responsible for the delegation of optimal triaging strategies for organ and tissue donation.

  • Evaluates all service lines during high-volume periods and performs the required task(s) to maintain service levels as necessary.

  • Responsible for overseeing timely shift pass-off and reports to STA and partner agencies.

  • Provides performance feedback to department leadership.

  • Participates in meetings to discuss department metrics.

  • Collaborates with STA departments regarding case logistics for adequate staffing and resource management.

  • Rotates through each service line in Donor Services Center, regularly, to maintain a baseline competency.

  • Other duties as assigned.

Additional Information: Southwest Transplant Alliance is actively taking precautions to protect our community, staff, and partners during this time of medical emergency due to COVID-19. To be employed with Southwest Transplant Alliance, you MUST be FULLY vaccinated for COVID-19.