Senior Learning Management System Administrator
Summary:
Success factors for this role include understanding instructional design in creating teaching materials. Careful consideration of how educational tools should be designed, delivered, and evaluated for effectiveness in any learning group is vital to achieving growth and productivity. The Learning Management System Administrator (LMS) will systematically collect, process, analyze, and implement survey feedback to ensure that learning sessions effectively meet objectives.
Essential Job Functions and Responsibilities:
LMS Operations
Oversees the overall system setup and daily management of the LMS to ensure the efficient and effective delivery of content to learners.
Schedules, coordinates, and communicates system maintenance and upgrades; creates technical requirements for LMS customizations and integrations; and works closely with vendor partners.
In partnership with the Director of Education, Culture, and DEI, develop tactics to execute the organizational learning strategy from a system management, delivery, and reporting perspective.
Maps organizational learning needs to system functionality and builds custom reports based on organizational needs.
Acts as an LMS consultant, providing best-practice insight into all LMS functionality, including creating events, sessions, curricula, evaluations, email notifications, custom reports, and standard reports and uploading content (e-learning modules, materials, videos).
Monitors usage and adoption through reports.
Stays current on latest products, system releases, processes, and industry trends.
Maintains the training catalog within the LMS by working with Development Specialists to publish training materials, configure training plans and curricula, and define the parameters of training assignments.
Screens items submitted for LMS publication for their adherence to best practices in training design to ensure a valid system of record and effective learning experiences for employees.
Builds, tests, and validates assignments, groups, and security permissions.
Tests course content and troubleshoots issues.
Records Maintenance
Documents training rosters, training attendance, and outcomes of evaluations.
Monitors and reports training and evaluation completion and outcomes.
Works with all departments to identify, upload, file, or archive any training records found outside of the LMS.
Provides reports for internal audits such as those conducted by the Education and Quality Systems departments.
Provides reports for external regulatory audits such as those required by CMS, UNOS, AATB, and processors.
Training Coordination
Works with stakeholders to identify controlled documents in the document control management system that are relevant to training in the training catalog and update associated training references when appropriate.
Assigns and schedules training activities such as orientation, onboarding, competency assessments, and other evaluations.
Works with the Director of Education, Culture, and DEI and other stakeholders to coordinate planned updates to published training materials according to changes in practice, performance needs, effectiveness, and course maintenance schedules.
Sends course descriptions, syllabi, and other explanatory documentation to employees as needed.
Manages the training and annual competency assessment calendars.
Manages the Continuing Education Unit (CEU) program, including the event application process and provider accreditations.
Customer Service
Provides welcome information and LMS job aids to employees beginning orientation and onboarding Provides internal customers with training on records, LMS use, and the specifications for published materials and outcome tracking.
Demonstrates a positive customer service orientation with both internal and external clients, management, and vendors.
Identifies, researches, tracks, and ensures timely resolution or appropriate escalation of technical issues.
Assists employees with training registration.
Continuous Improvement
Distributes, collates, analyzes, and reports surveys and other instruments to research learner reactions, knowledge acquisition, and performance outcomes.
In collaboration with the Director of Education, Culture, and DEI and other stakeholders, updates curricula and evaluation instruments according to changes in practice, performance needs, effectiveness, and course maintenance schedules.
Compliance:
OSHA CATEGORY DEFINITION: Category 2 - The incumbent in this position has the potential of occupational exposure. (If applicable)
The incumbent will have access to confidential material and is required to use discretion with this information and comply with STA Confidentiality policy.
Education, Experience, and Licensing Requirements:
Bachelor’s degree and/or certification in education, instructional design, or talent development required.
3-5 Years of relevant experience as an LMS administrator required.
3-5 Years of relevant experience in system user needs analysis, system maintenance, data entry, and reporting required.
3-5 Years of relevant experience in project management or a certificate in project management preferred.
Experience in implementing an LMS required.
Qualifications and Skills:
Knowledge of HealthStream, UKG Pro, Q Pulse, MS Office, Word, Excel, and PowerPoint preferred.
Knowledge of reporting expectations for audits and compliance with regulations.
Knowledge of technical data processing procedures, policies, and best practices
Working knowledge of instructional design methods such as ADDIE.
Experienced in training others to use specialized software.
Skilled at communicating technical information in terms understandable to non-technical end-users.
Skilled at analyzing and troubleshooting software and hardware user problems.
Direct experience in a healthcare setting is strongly preferred.
Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly.
Ability to work both independently and as part of a team required.
Ability to cope with high levels of stress and able to handle a heavy workload.
Ability to travel in light and commercial aircraft or drive his/her personal auto in order to meet all job duties and responsibilities. A current Driver’s license is required.